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A learning organization perspective of service quality operations in the IT industry
Soltani, Ebrahim; Chau, Vinh Sum; Liao, Ying‐Ying - In: Strategic change : SC ; briefings in entrepreneurial finance 21 (2012) 5, pp. 275-285
Persistent link: https://www.econbiz.de/10010013100
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A TQM Approach to HR Performance Evaluation Criteria
Soltani, Ebrahim; van der Meer, Robert; Gennard, John; … - In: European management journal : publ. twice a year for … 21 (2003) 3, pp. 323-337
Persistent link: https://www.econbiz.de/10006253281
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Conflict between theory and practice: TQM and performance appraisal
Soltani, Ebrahim - In: International journal of quality & reliability management 22 (2005) 8-9, pp. 796-818
Persistent link: https://www.econbiz.de/10006361093
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Conflict between theory and practice: TQM and performance appraisal
Soltani, Ebrahim - In: International journal of quality & reliability management 22 (2005) 8, pp. 796-818
Persistent link: https://www.econbiz.de/10006361488
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A Contrast of HRM and TQM Approaches to Performance Management: Some Evidence link rid="fn1">*
Soltani, Ebrahim; van der Meer, Robert; Williams, Terry M. - In: British journal of management : BJM 16 (2005) 3, pp. 211-230
Persistent link: https://www.econbiz.de/10007148853
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Top management: A threat or an opportunity to TQM?
Soltani, Ebrahim - In: Total quality management & business excellence : an … 16 (2005) 4, pp. 463-476
Persistent link: https://www.econbiz.de/10007149359
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Challenges Posed to Performance Management by TQM Gurus: Contributions of Individual Employees Versus Systems-Level Features
Soltani, Ebrahim; Van Der Meer, Robert; Williams, Terry - In: Total quality management & business excellence : an … 15 (2004) 8, pp. 1069-1092
Persistent link: https://www.econbiz.de/10007151582
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Breaking through barriers to TQM effectiveness: Lack of commitment of upper-level management
Soltani, Ebrahim; Lai, Pei-chun; Gharneh, Naser - In: Total quality management & business excellence : an … 16 (2005) 8, pp. 1009-1022
Persistent link: https://www.econbiz.de/10007148055
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A review of the theory and practice of managing TQM: An integrative framework
Soltani, Ebrahim; Lai, Pei-Chun; Javadeen, Sayed Reza Sayed - In: Total quality management & business excellence : an … 19 (2008) 5-6, pp. 461-480
Persistent link: https://www.econbiz.de/10008073416
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A new look at factors influencing total quality management failure: work process control or workforce control?
Soltani, Ebrahim; Lai, Pei-Chun; Phillips, Paul - In: New technology, work and employment 23 (2008) 1, pp. 125-142
Persistent link: https://www.econbiz.de/10008082552