Nauman, Shazia; Raja, Usman; Haq, Inam Ul; Bilal, Waqas - In: Personnel Review 48 (2019) 5, pp. 1150-1168
Purpose: The extant research on emotional labor (EL) has focused on positive and negative outcomes observed in the workplace; however, many fundamental questions remain unanswered. The research has yet to consider what factors buffer the negative outcomes of EL. The purpose of this paper is to...