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The effects of local residents' emotional labor on tourists' satisfaction : the mediating role of tourism experience

Shi, Yunxia; Bao, Xinxin; Hu, Ruonan; Ma, Chunhao - In: Inventi impact: service sector (2020) 2, pp. 110-121

Persistent link: https://www.econbiz.de/10012319796

Relation between display rules and emotive behavior strategies and its outcomes among South Korean public service employees

Lee, Hyun Jung - In: Public performance & management review 41 (2018) 4, pp. 723-744

Persistent link: https://www.econbiz.de/10011977969

Emotional labor and family quality : the role of work-family positive spillover

Liu, Xiao-Yu; Kwan, Ho Kwong; Wu, Long-Zeng; Zheng, … - In: The international journal of human resource management 29 (2018) 6, pp. 1113-1138

Persistent link: https://www.econbiz.de/10011899746

The mask of sanity? : leader primary psychopathy and the effects of leader emotion regulation strategies on followers

Wisse, Barbara; Sleebos, Ed; Keller, Anita - In: Journal of leadership & organizational studies : JLOS 31 (2024) 2, pp. 146-165

Persistent link: https://www.econbiz.de/10014633125

Emotional Labor: The Role of Employee Acting Strategies on Customer Emotional Experience and Subsequent Buying Decisions

Tang, Chaoying; Seal, Craig R.; Naumann, Stefanie E.; … - In: International Review of Management and Marketing 3 (2013) 2, pp. 50-50

Prior research has demonstrated the impact of employee emotional labor strategies (deep and surface acting) on customer behavioral intentions. However, there is limited data on the impact of emotional labor strategy on potential intervening variables and on actual buying decisions. This study...

Persistent link: https://www.econbiz.de/10010640667

A motivational approach to emotional labor : examining the link between goal orientation and emotional labor strategies

Esmaeilikia, Mahsa; Groth, Markus - In: Journal of management & organization : JMO 28 (2022) 6, pp. 1280-1300

Persistent link: https://www.econbiz.de/10013428993

The influences of abusive supervision on job satisfaction and mental health : the path through emotional labor

Wang, I-An; Lin, Szu-Yin; Chen, Yeong-Shyang; Wu, Shou-Tsung - In: Personnel review 51 (2022) 2, pp. 823-838

Persistent link: https://www.econbiz.de/10013350748

How emotional regulation and conscientiousness break the reciprocal circle between customer mistreatment and surface acting : an experience sampling study

Lan, Junbang; Gong, Yuanyuan; Liu, Tao; Wong, Man-Nok; … - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4007-4028

Persistent link: https://www.econbiz.de/10013413287

Exploring the impact of surface acting on nurse leaders during COVID

Boucher, Carlene Joy - In: Journal of health organization and management 37 (2023) 1, pp. 1-16

Persistent link: https://www.econbiz.de/10014302981

A multilevel investigation of the cascading effect of entrepreneurial leadership on employee creativity : Evidence from Chinese hospitality and tourism firms

Hou, Fei; Su, Yu; Qi, Ming-De; Dong, Bao-bao; Jia, Yue-ling - In: Tourism management : research, policies, practice 100 (2024), pp. 1-18

Persistent link: https://www.econbiz.de/10014457527