Identifies critical factors that must be practised to achieve effective quality management in an organization based on … the synthesis of literature on quality concepts. A framework to be used by organizations to evaluate their quality … practices was developed. A field study was conducted to identify the degree to which quality management is being practised in …

’ purchasing and supply functions. Beyond anecdotal evidence however, little is known about the actual level of utilisation of web …-based interaction technologies in purchasing and supply management (P&SM). This paper addresses this gap through an empirical survey of …

volumes generated by each. The suppliers reported a need for a better flow of information from buyers which can be facilitated … by a purchasing partnership. The major partnership challenges for suppliers are to maintain fair profit margins for …Reports on an exploratory study (mail survey) of industrial supplier satisfaction with the purchasing partnership …

While the purchasing literature notes the importance of quality, it reports little empirical study into causes and … consequences of supplier product quality. Develops, tests and finds empirical support for the following propositions: higher levels … of buyer‐supplier co‐operation lead to higher product quality, and lower total costs; higher product quality yields lower …

Purpose – The purpose of this paper is to explore the nature of buyers' attitudes towards the partial consensus … extent to which buyers display an awareness of, and willingness to respond positively to, supplier needs, wants and … Chartered Institute of Purchasing and Supply in the UK was completed. A total of 421 useable responses were received and …

industry are studied, one more from the buyer′s point of view and the other from the supplier′s side. Proves that there are …Discusses the effects of the implementation of Just‐in‐Time (JIT) in the relationships between suppliers and … manufacturing companies within Swedish industry. Explores whether such relationships will be beneficial for all parties and create …

purchasing of goods and services and literature on service quality focuses on consumer services. This paper fills this gap …Purpose – This paper aims to investigate how buying companies manage the quality for their externally sourced business … services. It explores how quality management for business services influences the performance of the buying company and what …

Analyses responses from over 700 suppliers about their relationships with one of five different manufacturing firms …. Finds that co‐operation, years as supplier, and perceived dependence were the strongest predictors of the suppliers …′ assessments of their business relationships with the manufacturing firms. Participation in joint programmes, ratings of the …