As electric vehicles (EVs) become more readily available, sales will depend on consumers’ interest and understanding. A survey of consumer attitudes on electric cars was conducted in Manitoba from late 2011 to early 2012. It utilizes two price assessment methods. The van Westendorp price...

Purpose – The purpose of this paper is to report results of a survey in support of re‐designing the Purchasing Management Association of Canada (PMAC) professional accreditation program, the Certified Professional Purchaser (CPP). Design/methodology/approach – A questionnaire was...

Effective inventory management is critical to retailing success. Surprisingly, there is little published empirical research examining relationships between retail inventory, sales and customer service. Based on a survey of 101 chain store units, this paper develops and tests a series of...

Purpose – The purpose of this paper is to advance understanding of international differences in supply chain management (SCM) perspectives and practices, by comparing perceptions of Scandinavian and American supply chain managers. Design/methodology/approach – The survey focused on the...

While the purchasing literature notes the importance of quality, it reports little empirical study into causes and consequences of supplier product quality. Develops, tests and finds empirical support for the following propositions: higher levels of buyer‐supplier co‐operation lead to higher...

The supply‐side or demand‐servicing functions of inventory are well‐known in the inventory, logistics, and retailing literature. However, this literature has yet to develop the demand‐stimulating function of inventory. This article introduces the concept of psychic stock, defined as...

Logistics decisions can have a significant impact on product offer quality so quality costs must be integrated into total cost analysis.

ISO 9000 and Activity‐Based Costing (ABC) are two useful tools for logisticians. Both of these tools can support efforts to improve customer service and/or reduce total costs. Using survey and case study methods, we investigate whether these two techniques are implemented together as...