Purpose: Public service failures need to be recovered to sustain citizen satisfaction with public services. The purpose of this paper is to investigate the role of charismatic leadership in leveraging public service recovery performance (PSRP) as well as a moderated mediation mechanism...

Purpose: Hospitality is one of the industries severely impacted by the COVID-19 pandemic. It is vital to comprehend how to help the workforce in this service sector grow resilient through such a crisis. This paper aims to unpack the role of employer event communication in promoting hotel...

Purpose – When knowledge is shared, it flows beyond individual level to add to organizational knowledge. The purpose of this paper is to seek an insight into the role of servant leadership in leveraging knowledge sharing among public employees, thereby enriching organizational knowledge in...

Purpose – Cultural intelligence (CQ) has transcended its role of adaptation to local values toward narrowing the cultural gap between foreign stakeholders and local stakeholders in the supply chain. The purpose of this paper is to decipher the catalyzing role of CQ in its chain effect, through...

Purpose For its sustainable growth, an organization should drive customers from the role of consumers of products or services to value co-creators. Logistics performance, which produces value for customers, may activate value co-creation behavior among them. The purpose of this paper is to...