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Bessant's continuous improvement model : revisiting and revising

Fryer, Karen; Ogden, Susan; Anthony, Jiju - In: International journal of public sector management : IJPSM 26 (2013) 6, pp. 481-494

Persistent link: https://www.econbiz.de/10009792441

Constructs of quality in higher education services

Sunder M., Vijaya - In: The international journal of productivity and … 65 (2016) 8, pp. 1091-1111

Persistent link: https://www.econbiz.de/10011629508

Constructs of quality in higher education services

Sunder M., Vijaya - In: International Journal of Productivity and Performance … 65 (2016) 8, pp. 1091-1111

Purpose The purpose of this paper is to present various quality constructs, their application, success and shortcomings …, in higher education (HE) services. Design/methodology/approach This paper aims at reviewing the quality constructs in … higher education services through a general review. The paper is organised to highlight different quality practices which …

Persistent link: https://www.econbiz.de/10014797992

Assessing internal organizational pathways to reduce knowledge waste : a Lean thinking perspective

Klein, Leander Luiz; Naranjo, Fernando; Douglas, … - In: Business process management journal 29 (2023) 5, pp. 1584-1606

Persistent link: https://www.econbiz.de/10014338465

Bessant's continuous improvement model: revisiting and revising

Fryer, Karen; Ogden, Susan; Anthony, Jiju - In: International Journal of Public Sector Management 26 (2013) 6, pp. 481-494

Purpose – The purpose of this paper is to propose that a redevelopment of Bessant's continuous improvement (CI) model makes a useful contribution to the research and understanding of the development of performance improvement in the public sector. Design/methodology/approach – The paper...

Persistent link: https://www.econbiz.de/10014799730

A process improvement methodology

Jagdale, Swati C.; Hable, Asawaree A.; Chabukswar, … - In: Understanding six sigma : concepts, applications and …, (pp. 123-159). 2018

Persistent link: https://www.econbiz.de/10012104321

Global study into the pros and cons of ISO 18404 : a convergent mixed method study and recommendations for further research

Antony, Jiju; McDermott, Olivia; Sony, Michael; Powell, … - In: International journal of quality & reliability management 40 (2023) 2, pp. 517-541

Persistent link: https://www.econbiz.de/10013535702

The place of ISO 18404 : 2015 in organisational improvement

Oudrhiri, Radouane; Al-Balushi, Mustafa; Anwyl, Stuart; … - In: The TQM journal : the international review of … 35 (2023) 4, pp. 841-871

Persistent link: https://www.econbiz.de/10014321408

In search of quality : measuring Higher Education Service Quality (HiEduQual)

Latif, Khawaja Fawad; Latif, Imran; Sahibzada, Umar Farooq - In: Total quality management & business excellence 30 (2019) 7, pp. 768-791

Persistent link: https://www.econbiz.de/10012199785

The need for implementing lean in the public sector

Neumann, Shelli L.; Mothersell, William M.; Motwani, … - In: International journal of business excellence 8 (2015) 1, pp. 104-121

Persistent link: https://www.econbiz.de/10011508656

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