Purpose – To compare and contrast the changes introduced in Canada and Switzerland as a result of public management reforms and explore the ethical challenges they entail. Design/methodology/approach – This is a case study of two countries based in part on secondary sources but also on...

Purpose – The purpose of this paper is to investigate senior managers' satisfaction with pay in the Nigerian Civil Service. Design/methodology/approach – A field study was undertaken to test the hypotheses. The sample was drawn from senior managers in the Nigerian Civil Service. A...

Purpose – The study aims to extend satisfaction research by investigating potential gender and age effects on perceptions of satisfaction in a public service environment. Design/methodology/approach – Using the SERVPERF instrument, responses from a sample of 425 citizen‐customers are...

Purpose – The underpinning assumption in the adoption of 360° feedback is that it heightens an individual's self‐awareness by highlighting differences between how participants see themselves and how others see them. This statement implies that awareness motivates development and improves...

Purpose – The purpose of this paper is to investigate the effect of operating cycle on the differential persistence of accruals and cash flow, and the market reaction to the different components of earnings across firms with various operating cycles. Design/methodology/approach – By...

Purpose – The purpose of this study is to refine and expand an emerging US government communication model, the government communication decision wheel, by testing the differences between the communication practices of US public sector communicators working for non‐elected officials versus...