Purpose – The purpose of this paper is to explore the adoption of managerial innovations in the public sector, identifying the reasons why their uptake and use may fail. Design/methodology/approach – The problem is investigated empirically through a case study approach. The change processes...

Purpose – Modern bureaucracies are under reconstruction, bureaucracy being no longer “modern”; they are becoming “post” bureaucratic. Defining the post‐bureaucratic organization as a hybrid form provides insight into the intrinsic difficulties involved in the refurbishment of large...

Purpose – The purpose of this paper is to use case study evidence to show that post‐bureaucracy is less marked by a discontinuity in surveillance than by its displacement and intensification. Design/methodology/approach – The paper describes the complex changes that occurred at the...

Purpose – The purpose of this paper is to provide a qualitative analysis of change in order to understand which factors inhibit or, conversely, facilitate the enactment process of managers' performance appraisal and reward systems. Design/methodology/approach – The problem is investigated...

Purpose – The purpose of this paper is to provide a framework for the employee‐led development of a planned organizational change. Design/methodology/approach – The authors, as action researchers, aid a large public sector organization through the diagnosis and planning of an...

Purpose – The purpose of this article is to re‐appraise the significance of Lewin's group dynamics theory empirically in the context of technology related change in local government. Design/methodology/approach – The paper examines qualitatively the change management processes in the five...

Purpose – This paper seeks to discuss how an environmental change for an organisation can be a catalyst for the take‐up of intellectual capital (IC). In particular, it uses Laughlin's “colonizing” model of organisational change to understand the catalyst for change, being an ageing...

Purpose – This paper aims to examine a case study of an Indian public sector bank (PSB) to better understand the employee's experience of the change, specifically top‐down culture change. Design/methodology/approach – This study uses a qualitative case study approach to describe and...

Purpose – The purpose of the paper is to discuss how the so‐called “modernisation” agenda has triggered changes in the structure and management of the UK public sector. The concern of the paper is with how such changes have impacted on the labour process of lecturers in the English...

Purpose – This paper aims to examine the impact of organisational change on public sector employees utilising the implementation of the UK Government's “Back to work” programme (BTW) as a case study example. The paper seeks to explore the employee response to the changes they experience as...