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Defining and measuring productivity in the public sector: managerial perceptions
Linna, Paula; Pekkola, Sanna; Ukko, Juhani; Melkas, Helinä - In: International Journal of Public Sector Management 23 (2010) 3, pp. 300-320
Purpose – This paper aims to identify what productivity means in the public sector, how it is measured and how it should be measured and improved, according to municipal authorities in managerial positions. Design/methodology/approach – The approach is both theoretical and empirical. The...
Persistent link: https://www.econbiz.de/10014799059
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A management model and factors driving performance in public organizations
Sole, Francesco - In: Measuring Business Excellence 13 (2009) 4, pp. 3-11
Purpose – This paper seeks to analyse the characteristics of performance measurement and management systems in public organizations and to highlight the main factors driving performance in this sector. Design/methodology/approach – A literature review is carried out in order to outline the...
Persistent link: https://www.econbiz.de/10014930743
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Manufacturing regeneration through corporate entrepreneurship: middle managers and organizational innovation
Jones, O. - In: Strategic Direction 22 (2006) 2
Persistent link: https://www.econbiz.de/10015010863
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Who#s top of the pay pile?
Saunders, A. - In: Strategic Direction 22 (2006) 2
Persistent link: https://www.econbiz.de/10015010864
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SME perspectives on business support services: the role of company size, industry and location
Boter, H. - In: Strategic Direction 22 (2006) 2
Persistent link: https://www.econbiz.de/10015010865
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Narrowing the credibility gap, or, managing the art of the promise
Anderson, C. - In: Strategic Direction 22 (2006) 2
Persistent link: https://www.econbiz.de/10015010866
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The top ten excuses for bad service (and how to avoid needing them)
Dickson, D. - In: Strategic Direction 22 (2006) 2
Persistent link: https://www.econbiz.de/10015010867
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GE turns green (General Electric)
Fisher, D. - In: Strategic Direction 22 (2006) 2
Persistent link: https://www.econbiz.de/10015010868
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Learning through alliances: General Motors and NUMMI
Inkpen, A.C. - In: Strategic Direction 22 (2006) 2
Persistent link: https://www.econbiz.de/10015010869
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Overcoming challenges in the implementation of performance measurement : case studies in public welfare services
Jääskeläinen, Aki; Sillanpää, Virpi - In: International journal of public sector management : IJPSM 26 (2013) 6, pp. 440-454
Persistent link: https://www.econbiz.de/10009792459