Outsourcing public provision of services tends to lower labor intensity and increase its efficiency. Costs are usually lower, but quality problems can affect services like health care and residential youth care. Consumer choice has stimulated innovation in education, but the picture is ambiguous...

This paper presents a methodology and first results of the zIndex - a public procurement benchmarking tool for contracting authorities that measures a deviation from best practice recommendations. zIndex is a composite index mapping many issues in the areas of openness, competition and...