Purpose – The purpose of the present study is to introduce the elements characterising the work context of high responsibility teams (HRTs) operating in high reliability contexts such as medicine or aviation. Based on these elements, the authors reflected on the function of teamwork in these...

Purpose The purpose of this paper is to explore and describe research presented in the International Journal of Quality & Reliability Management ( IJQRM ), thereby creating an increased understanding of how the areas of research have evolved through the years. An additional purpose is to show...

Purpose – The purpose of this paper is to analyze mathematical aspects of the q‐Weibull model and explore the influence of the parameter q. Design/methodology/approach – The paper uses analytical developments with graph illustrations and an application to a practical example. Findings –...

Two of the possible problems that may arise from gathering data by mail questionnaire are: survey recipients fail to respond, or they respond but provide unreliable data. Extant research has examined the effects of pressure to respond on increasing response rates; however, efforts to achieve a...

Purpose – The purpose of this article is to identify and apply an appropriate methodology for evaluating and ranking potential suppliers. Design/methodology/approach – Essential characteristics of suppliers that must be considered in the supplier selection process are identified. Risk to the...

Purpose – The purpose of this paper is to examine the possible impediments to radical innovation created by the pursuit of quality improvement in the dynamic hi‐tech sector. Design/methodology/approach – First examines contributions and limitations of extant literature. Then analyzes three...

Purpose – The purpose of this paper is to present a punctuality improvement method system and to show how it was developed for application in the railway industry. Design/methodology/approach – The method is based on principles from quality management theory and developed through four cases:...