Purpose – The purpose of this research is to provide a new loss function‐based risk assessment method so the likelihood and consequence resulting from the failure of a manufacturing or environmental system can be evaluated simultaneously. Design/methodology/approach – Instead of using risk...

The fast evolution of management systems standards ISO 9000 and ISO 14000 worldwide, from unknown entities to well‐established management practices, represents a facet of the global marketplace in which many firms operate. Over 400,000 firms in over 150 countries have adopted ISO 9000 since it...

Purpose – The purpose of this research is to develop a new key performance index (KPI) and its interval estimation for measuring the service quality from customers' perceptions, since most service quality data follow non‐normal distribution. Design/methodology/approach – Based on the...

Purpose – The purpose of this paper is to explore the relationship between multivariate process capability indices and loss functions for both nominal‐the‐best and smaller‐the‐better cases, so the likelihood and consequences resulting from the nonconforming of a manufacturing process...