Ahire, Sanjay L.; Waller, Matthew A. - In: The International Journal of Logistics Management 5 (1994) 1, pp. 19-32
The total quality management (TQM) revolution of the 1980s and recent emergence of business reengineering (RE) has shifted the focus of quality improvement efforts from individual products to processes which lead to the creation and supply of these products. The literature, however, lacks a...