responsible for the phenomenon include organisation for quality at various levels, emphasis upon training, a policy of …This article presents the view that the remarkable post‐war improvement of Japanese product quality is attributable …

was “Strategy, Quality and Change”. States that training and education have been the key to Japanese success, but that … companies are now less willing to invest in a workforce that is not as committed to the job. Japan is also making faster … improvements in flexibility, not just in quality ‐ something which will be merely a basic manufacturing requirement. Notes the lack …

‐regulation, and empathy) to managers’ concern for the quality of products and services and problem‐solving behavior of subordinates … associated with problem solving, and self‐regulation was positively associated with concern for quality. There was a marginally … significant main effect of empathy on quality and interaction effect of self‐regulation and empathy on concern for quality. The …

threats require resourcefulness and creativity. Several training interventions have been shown to be effective in enhancing …. However, the topic of training managers to boost their subordinates’ creativity has been virtually ignored. This paper … examines the research on creativity training, management training, and the managerial behaviors that affect subordinates …

the solutions work or are actually counter‐productive. Management training needs to include an emphasis on diagnostic …

expertise is practical, informal in nature and only rarely, if ever, taught. Discusses implications for on‐the‐job training in …