Chelsom, John V. - In: Training for Quality 5 (1997) 4, pp. 139-145
Considers the relationships between ISO 9000, TQM and business performance. Argues that the correlation between ISO … the “compliance” philosophy of ISO 9000, and the strong innovative demands of TQM. Suggests a way of reconciling these … elements that are missing from ISO 9000. Provides a specific example of the ISO 9000/TQM conflicts, and of successful use of a …