Sun, Hongyi; Kee Hui, Ip; Tam, Agnes Y.K.; Frick, Jan - In: The TQM Magazine 12 (2000) 5, pp. 350-354
positively correlated with total quality management (TQM) enablers; EI is positively correlated with improvements in business … performance; EI positively influences the contribution of TQM to the improvement of business performance; EI is marginally related … be incorporated into TQM and ISO 9000 registration. Implications for practice and future research are also discussed. …