González, Tomás F.; Guillén, Manuel - In: The TQM Magazine 14 (2002) 3, pp. 150-164
enabler for TQM efforts to sustain, together with a systematic management. Starts by setting out a multidimensional conception … of leadership in which the ethical sphere is explicitly considered. The principles articulating TQM are then analysed …, studying the role of leadership and its ethical dimension, in their implementation. Concludes with five propositions, stating …