mission, vision, core values, smart goals, strategies, critical success factors, and related performance indicators. It is …

contrasts the implementation strategies used in both Motorola and General Electric. Provides information based on a literature … review as well as interview evidence from employees in both firms. Concludes by defining the overall approach used by each …

not these firms were successfully implementing TQM and what were the programs applied and the results achieved. Generally …, the study revealed that there was not even one firm fully implementing TQM in its operations. Various reasons were cited …

evaluate the quality implementation status in Taiwan. The results can be used to study the comparative impacts of quality …

Most organizations recognize that total quality management (TQM) is important but many do not know where to begin or … to embark on the quality journey. In fact, the growth and adoption of TQM in companies have to be facilitated … organizations to embrace TQM practices. Many countries have established national quality awards or business excellence awards to …

enabler for TQM efforts to sustain, together with a systematic management. Starts by setting out a multidimensional conception … of leadership in which the ethical sphere is explicitly considered. The principles articulating TQM are then analysed …, studying the role of leadership and its ethical dimension, in their implementation. Concludes with five propositions, stating …

Examines the relationship between TQM perceptions, planning behavior, and firm size in SMEs in Ethiopia. Primary data … SMEs. TQM perceptions vary with firm size and planning behavior. The findings also indicated that excessive emphasis on … short‐term profitability, lack of resources, business planning and vision, and misperception of TQM practices are among the …

Without sustainability TQM initiatives are usually doomed to fail. The essence of TQM is continuity over time and … define what are the key priority elements of TQM on which companies need to focus and to present an evaluation tool based on … these key elements that can be used to assess the extent of progress of TQM. The tool encompasses ISO 9000 as well as TQM …

through the use of statistical methods. In this paper, the implementation of SPC is examined and analysed, based on a survey … of 33 manufacturing small and medium enterprises (SMEs). The results presented here are focused on 12 critical success … factors (CSFs) identified from the literature. The results of the analysis have shown that the critical success factors, in …