Leung, Hareton K.N.; Chan, Keith C.C.; Lee, T.Y. - In: International Journal of Quality & Reliability Management 16 (1999) 7, pp. 675-691
This paper presents the result of a study to identify the costs and benefits of obtaining ISO 9000 certification … benefit from ISO 9000 certification. We also found that concern for high costs is much less after initial certification. In … addition, we discovered that contrary to many people’s expectation, some factors do not have any bearing on whether benefits …