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Linking customer satisfaction with financial performance : an empirical study of Scandinavian banks
Eklöf, Jan A.; Podkorytova, Olga; Malova, Aleksandra - In: Total quality management & business excellence 31 (2020) 15, pp. 1684-1702
Persistent link: https://www.econbiz.de/10012385054
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Investigating the effects of managerial and technological innovations on operational performance and customer satisfaction of manufacturing companies
Abdallah, Ayman Bahjat; Anh Chi Phan; Matsui, Yoshiki - In: International journal of business innovation and research 10 (2016) 2/3, pp. 153-183
Persistent link: https://www.econbiz.de/10011646054
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Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction
Martinaityte, Ieva; Sacramento, Claudia; Aryee, Samuel - In: Journal of management 45 (2019) 2, pp. 728-751
Persistent link: https://www.econbiz.de/10011999803
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Determinants of customer satisfaction : empirical study in hotels
Machado, Maria João Cardoso Vieira - In: International journal of applied management science 11 (2019) 2, pp. 91-112
Persistent link: https://www.econbiz.de/10012035828
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Prioritising the needs of high speed internet subscribers using importance performance analysis : the case of Asia-Tech Company in Shiraz
Shahin, Arash; Zolfaghari, Samira - In: International journal of services and operations management 30 (2018) 2, pp. 137-150
Persistent link: https://www.econbiz.de/10011886145
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Impact assessment of supply chain constraints over performance of public distribution system
Bhagwat, Rajesh O.; Raut, Dadarao N. - In: International journal of Indian culture and business … 16 (2018) 1, pp. 19-38
Persistent link: https://www.econbiz.de/10011933144
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Customer orientation, CRM organization, and hotel financial performance : the mediating role of customer satisfaction
Dah, Helen M.; Blomme, Robert J.; Kil, Arie; Honyenuga, … - In: Advances in hospitality and leisure 18 (2023), pp. 113-135
Persistent link: https://www.econbiz.de/10014247590
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Real-time visibility technologies and supply chain performance : an empirical investigation
Carton, Thomas C.; Ben-Zvi, Tal; Ayata, Burak S. - In: International journal of services technology and … 28 (2022) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10013326324
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The basics of performance measurement
Harbour, Jerry L. - 2009 - 2. ed.
Persistent link: https://www.econbiz.de/10003809769
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Improving overall equipment cost loss adding cost a quality
Wudhikarn, R. - In: International journal of production research 50 (2012) 12, pp. 3434-3449
Persistent link: https://www.econbiz.de/10009576014