This paper discusses integrated logistics in a two‐level repair‐inventory system of a transport corporation where there is one central depot and twenty subordinate depots which cater to the needs of the population in a metropolitan city in India. An expensive, recoverable spare (engine) is...

Manufacturing systems are gearing up to meet the challenges of quality‐based competition. Process capability study and analysis have become critical issues in process control and a number of guidelines are available for process capability assessment. However, certain conditions like normally...

A kaizen system was designed and installed in a large manufacturing organization as a part of a TQM exercise. Detailed studies were carried out by collecting extensive data over a period of 23 months, and by using statistical methods to understand the dynamics in the kaizen process. The kaizen...

Supply chain systems play very significant roles to improve the quality of customer service and therefore, derive considerable attention from managers of enterprises in pursuit of competitive excellence. Different strategies are used to improve customer service and different measures are also...