This paper explores the quality challenges which need to be addressed through further research by the European academic research community in the twenty‐first century. They are also some of the issues which organisations aspiring to be “world class” need to address. The issues are examined...

This paper explores the impact of the Internet on the business transactions of organisations. Three main impacts – globalisation, customisation, and customer demand solutions – are examined. It is argued that the medium and large old economy companies will be most affected by transactions...

This article presents an outline of the current views on Quality Circle evaluation in which the methods, administration and problems are discussed. It has been concluded that, regardless of concerns expressed about measuring the concept, one can be certain that management will demand proof that...