Jitpaiboon, Thawatchai; Subba Rao, S. - In: International Journal of Quality & Reliability Management 24 (2007) 1, pp. 78-102
Purpose – The manufacturing community has embraced the concept of total quality management (TQM) but little research … quality measures and recommendations for appropriate TQM practices. This article adopts meta‐analysis approach to study issues … concerning reliability of TQM measures and find consensus on the relationship between TQM practices and organizational …