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Issues of delivering quality customer service in a higher education environment

Julia Vauterin, Johanna; Linnanen, Lassi; Marttila, Esa - In: International Journal of Quality and Service Sciences 3 (2011) 2, pp. 181-198

Purpose – This paper seeks to redress the lack of academic attention being given to the relationship between academia and industry in the competitive environment of international higher education‐related service delivery and use. It adopts a relational marketing approach to value creation in...

Persistent link: https://www.econbiz.de/10014802470

Issues of delivering quality customer service in a higher education environment

Vauterin, Johanna Julia; Linnanen, Lassi; Marttila, Esa - In: International journal of quality and service sciences 3 (2011) 2, pp. 181-198

Persistent link: https://www.econbiz.de/10009299626

Value creation in international higher education: the role of boundary spanning in university-industry collaboration

Vauterin, Johanna Julia; Linnanen, Lassi; Marttila, Esa - In: International journal of quality and service sciences 4 (2012) 3, pp. 283-298

Persistent link: https://www.econbiz.de/10009655246

Issues of delivering quality customer service in a higher education environment

Vauterin, Johanna Julia; Linnanen, Lassi; Marttila, Esa - In: International journal of quality and service sciences 3 (2011) 2, pp. 181-198

Persistent link: https://www.econbiz.de/10009890289

Value creation in international higher education: the role of boundary spanning in university-industry collaboration

Vauterin, Johanna Julia; Linnanen, Lassi; Marttila, Esa - In: International journal of quality and service sciences 4 (2012) 3, pp. 283-298

Persistent link: https://www.econbiz.de/10010039050

An insider's experiences with environmental entrepreneurship

Linnanen, Lassi - In: Making ecopreneurs : developing sustainable entrepreneurship, (pp. 72-85). 2005

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Increasing positive climate impact by combining anti‐consumption and consumption changes with impact investing

Claudelin, Anna; Uusitalo, Ville; Hintukainen, Ilona; … - In: Sustainable Development 28 (2020) 6, pp. 1689-1701

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Active sustainability actors : A life course approach

Koistinen, Katariina; Teerikangas, Satu; Mikkilä, Mirja; … - In: Sustainable Development 28 (2019) 1, pp. 208-223

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Finland

Panapanaan, Virgilio; Linnanen, Lassi - In: Global practices of corporate social responsibility, (pp. 73-102). 2008

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Evaluation of sustainability schemes for international bioenergy flows

Mikkilä, Mirja; Heinimö, Jussi; Panapanaan, Virgilio; … - In: International journal of energy sector management : IJESM 3 (2009) 4, pp. 359-382

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