Organisations are increasingly striving to excel by improving their way of working, or in other words, to obtain mature business processes. However, no consensus exists on the capability areas (or skills) needed to excel. Therefore, this study presents a theoretical framework to overcome this...

The recent economic downturn has caused tremendous upheaval in the business world. It has spurred many companies to self‐analysis and further organisational improvement. As a result, there is an increasing interest into the factors that determine sustainable organisational success. Managers...

The new university model leads against the right to education and teaching freedom. It is not a matter of theoretical working model, based upon technical argumentations, but an ideological model, leading for upper social classes' interests (great investors' ones). University business not being...

European approaches to Quality Management are structured in a choerent assembly which comprises competitivity improvement actions mainly directed by European Commission. Quality, as a concept, is included and widely analysed in Commission’s White Book in chapter Growth, competitivity, new...

In the emerging world, responsibilities of a teacher have increased many folds. From being a person that just imparts bookish knowledge, a teacher now has the power to shape a better world. So, perhaps it’s time to understand the emerging teacher’s roles in irrespective of the subjects and...

To explore the significant role of human resource practices in Indian software industry, in-depth interviews were conducted with heads and senior human resource managers. The interview questions for this study were structured broadly on human resource practices such as staffing, training and...