Eskildsen, Jacob K.; Westlund, Anders H.; Kristensen, Kai - In: Business Process Management Journal 10 (2004) 5, pp. 537-550
Based on a review of the literature within the field of job satisfaction and organizational commitment this paper proposes a generic model for measuring employee perceptions. The model consists of seven latent constructs operationalised through 29 manifest indicators. This model is subsequently...