Purpose This paper aims to find determinants that can predict the helpfulness of online customer reviews (OCRs) with a novel approach. Design/methodology/approach The approach consists of feature engineering using various text mining techniques including BERT and machine learning models that can...

Most of the studies related to technology analysis have focused on one specific technological field such as autonomous driving or blockchain. Most technologies have large and small relationships with each other. Therefore, it is necessary not only to perform technology analysis focusing on one...

Purpose – Apple is a representative company of technological innovation (TI) and management. It has launched new and innovative products since 1977, and many companies and business schools around the world have attempted to learn about the success story of Apple's innovation. However, most...

Purpose The keywords from patent documents contain a lot of information of technology. If we analyze the time series of keywords, we will be able to understand even more about technological evolution. The previous researches of time series processes in patent analysis were based on time series...

Purpose – The purpose of this paper is to propose an objective method for technology forecasting (TF). For the construction of the proposed model, the paper aims to consider new approaches to patent mapping and clustering. In addition, the paper aims to introduce a matrix map and K‐medoids...