Purpose – The purpose of this paper is to highlight the importance and complexities of the knowledge transfer process in the provision of effective managed after-sales IT support, when the web is used for service delivery. Design/methodology/approach – The paper features an interpretive case...

Purpose – The purpose of this paper is to explore the use of LexiURL as a Web intelligence tool for collecting and analysing links to digital libraries, focusing specifically on the National electronic Library for Health (NeLH). Design/methodology/approach – The Web intelligence techniques...

Purpose This paper aims to shed light on the impact of personalized news media on the shared issue agenda that provides democracies with a set of topics that structure the public debate. The advent of personalized news media that use smart algorithms to tailor the news offer to the user...

Purpose – The purpose of this paper is to explore empirically the complexities of e‐government implementation and diffusion from a developing country perspective. Design/methodology/approach – An empirical case study using an interview‐based research agenda is adopted. After reviewing...

Purpose – This paper aims to gauge the feasibility of workflow technology as a potential solution to facilitating citizen participation in policy‐making processes. The gaps in and future direction of a current workflow models to be used to automate policy‐making processes are to be...

Purpose – The main objective of this paper is to analyse how important the previous experience of firms with different information technologies is for their acceptance of web procurement. Design/methodology/approach – To analyse the different types of experience a study was conducted using...

Purpose – Examination of the challenges of dependence on the private sector of public‐sector projects is the central concern of the paper. With ongoing research suggesting that dependence on the private sector is inevitable, this paper tries to assess whether the dependence is an imperative...

Purpose – The purpose of this study was to compare major corporations’ web sites both in the USA and in South Korea to identify the differences in features posted on their home pages and to examine the relationship between the features and the theoretical public relations model....

Purpose – The use of new media in crisis is a double‐edged sword. On one hand, its pivotal role in online monitoring and dissemination of information can help an organisation manage crisis. On the other hand, it can also create organisational crisis. The purpose of this paper is to examine...

Purpose – In light of the phenomenon of blogging in the 2004 US presidential campaign, this article aims to examine blogging during the 2005 British general election campaign. The article seeks to establish how widespread blogging was, the extent of bloggers' partisanship, what issues blogs...