Naveh, Eitan; Erez, Miriam - In: Management Science 50 (2004) 11, pp. 1576-1586
negatively affected innovation. Both QI teams and quality goals positively affected innovation. Thus, the multiple QI initiative …This study asserted that quality improvement (QI) requires the coexistence of two cultural values of innovation and … QI intervention, with five phases, consisting of multiple QI practices---ISO 9000, QI teams, quality goals, and coaching …