"This book specifies why organizations fall into patterns of inertia and details the skills leaders need to regain organizational momentum. It includes case illustrations from technology, finance, banking, home entertainment, and retail business sectors. Illustrations are drawn from...

Introduction -- Experiencing change : the depot manager's story -- The managed approach to change : the management view of the change process -- A complexity view of change : an alternative approach -- Facilitating change : a story of change leadership -- Choosing to change in the face of the...