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Defining Markets, Defining Moments: America’s 7 Generational Cohorts, Their Shared Experiences, and Why Businesses Should Care
Dietz, Janis - In: Journal of Consumer Marketing 20 (2003) 2, pp. 172-173
Persistent link: https://www.econbiz.de/10014848323
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Sales Primers: Parables on Advertising, Marketing and Business in General
Dietz, Janis - In: Journal of Consumer Marketing 20 (2003) 4, pp. 375-377
Persistent link: https://www.econbiz.de/10014848340
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Shopping for Identity
Dietz, Janis - In: Journal of Consumer Marketing 21 (2004) 2, pp. 158-159
Persistent link: https://www.econbiz.de/10014848386
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Collaborative Customer Relationship Management: Taking CRM to the Next Level
Dietz, Janis - In: Journal of Consumer Marketing 22 (2005) 2, pp. 106-107
Persistent link: https://www.econbiz.de/10014848448
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Fundamentals of Customer‐Focused Management
Dietz, Janis - In: Journal of Consumer Marketing 22 (2005) 4, pp. 233-234
Persistent link: https://www.econbiz.de/10014848466
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Complaint Management: The Heart of CRM
Dietz, Janis - In: Journal of Consumer Marketing 23 (2006) 1, pp. 50-51
Persistent link: https://www.econbiz.de/10014848513
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Dealing with the Customer from Hell
Dietz, Janis - In: Journal of Consumer Marketing 23 (2006) 2, pp. 113-113
Persistent link: https://www.econbiz.de/10014848520
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Boom
Dietz, Janis - In: Journal of Consumer Marketing 24 (2007) 1, pp. 57-59
Persistent link: https://www.econbiz.de/10014848577
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Chocolates on the Pillow Aren't Enough
Dietz, Janis - In: Journal of Consumer Marketing 25 (2008) 1, pp. 64-65
Persistent link: https://www.econbiz.de/10014848641
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What's the Secret to Providing a World‐class Customer Experience?
Dietz, Janis - In: Journal of Consumer Marketing 26 (2009) 4, pp. 303-304
Persistent link: https://www.econbiz.de/10014848738