<title>ABSTRACT</title> The present research examined relationships between satisfaction and quality judgments of college services. Students (<italic>N</italic> = 736) completed a questionnaire (SERVQUAL) to investigate perceived service performance of a university college. At the same time, they were asked about satisfaction...

<title>ABSTRACT</title> The study examined relationships between ratings of college services and program quality among 57 pairs of parents and students. The study revealed that the relationships between parent and student ratings of the institution were relatively small. However, parents who believed that they...