This article discusses the principles of quality management and benefits of their implementation in central banks. It is based on new principles of quality management, in particular to: customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision...

Research background: Relationship marketing has been capturing the interest of scholars and practitioners since this term was first brought to light by L. L. Berry and T. Levitt in 1983. Numerous publicationsand billion - dollar software industry validate its vitality, but plethora of...

The growing complexity, fluidity and instability of the environment as well as changing needs are challenges that both enterprises and higher education institutions must face. Higher education institutions understand that their key product, i.e. knowledge, is a value that can and should be...

This paper takes us on a methodological journey, analysing the efficiency of implementing information technologies in the business environment. In the context of digital transformation of the SMEs in the EU, Romania, and the Republic of Moldova emerges the necessity to focus on implementing...

The purpose of this research has been to explore the role of agent certification in the process of global sourcing. While some research has been done in the area of exporter-intermediary relationship, little has been done to study the importance of buyer-agent relationship and how the process of...