Felice De Toni, Alberto; Fornasier, Andrea; Montagner, … - In: International Journal of Productivity and Performance … 56 (2007) 5/6, pp. 417-435
Purpose – This study sets out to introduce an innovative performance measurement system (PMS) for business process outsourcing in facility management (FM) industry and analyse, comprehend and explain the main criticalities in the relationship among the actors involved in an outsourcing non...