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A performance measurement system for facility management

Felice De Toni, Alberto; Fornasier, Andrea; Montagner, … - In: International Journal of Productivity and Performance … 56 (2007) 5/6, pp. 417-435

Purpose – This study sets out to introduce an innovative performance measurement system (PMS) for business process outsourcing in facility management (FM) industry and analyse, comprehend and explain the main criticalities in the relationship among the actors involved in an outsourcing non...

Persistent link: https://www.econbiz.de/10014796554

Improving service delivery in FM: case study of a UK hospital facilities directorate

Sarshar, M. - In: Journal of Facilities Management 4 (2006) 4, pp. 271-285

Purpose – The purpose of this paper is to describe a case study of SPICE FM implementation in the Facilities … university research in the UK. SPICE FM identified strengths and weaknesses of the facilities operation and provides specific …, semi‐structured interviews and a small workshop. A vertical section of staff in the Facilities Directorate participated in …

Persistent link: https://www.econbiz.de/10014867321

Greening the balanced scorecard

Länsiluoto, Aapo; Järvenpää, Marko - In: Business horizons 53 (2010) 4, pp. 385-395

Persistent link: https://www.econbiz.de/10003989583

Integrating greenness into a balanced scorecard in a food processing company

Länsiluoto, Aapo; Järvenpää, Marko - In: The TQM journal : the international review of … 24 (2012) 5, pp. 388-398

Persistent link: https://www.econbiz.de/10009620525

Balanced scorecard as a tool for small business reorganisation

Hakola, Mikko - In: International journal of management & enterprise … 9 (2010) 4, pp. 364-384

Persistent link: https://www.econbiz.de/10008821744

Environmental and performance management forces: Integrating “greenness” into balanced scorecard

Länsiluoto, Aapo; Järvenpää, Marko - In: Qualitative Research in Accounting & Management 5 (2008) September, pp. 184-206

Purpose – The purpose of this paper is to analyze the forces that prompted a Finnish food manufacturing company to implement environmental management system (EMS) and performance management system (PMS). The paper also aims to describe how and why environmental issues were integrated onto a...

Persistent link: https://www.econbiz.de/10009366094

The interrelations of decision‐making rationales around BSC adoptions in Finnish municipalities

Ilmari Rautiainen, Antti - In: International Journal of Productivity and Performance … 58 (2009) 8, pp. 787-802

Purpose – The purpose of this paper is to analyze the interrelations of the decision‐making rationales around accounting performance measurement (PM) adoptions in Finnish municipalities. Previous studies informed by new institutional sociology (NIS), have tended to assume that accounting PM...

Persistent link: https://www.econbiz.de/10014796652

Linking strategy into operational management

Haapasalo, Harri; Ingalsuo, Kari; Lenkkeri, Timo - In: Benchmarking: An International Journal 13 (2006) 6, pp. 701-717

not been very prevalent in Finnish electricity companies. However, the deregulation of the energy markets in Finland, from …

Persistent link: https://www.econbiz.de/10014683335

Strategic planning of regional development in higher education

Kettunen, Juha - In: Baltic Journal of Management 1 (2006) 3, pp. 259-269

Purpose – This study seeks to show how higher education institutions can plan regional strategies to increase their external impact on the environment. Design/methodology/approach – The balanced scorecard approach is used to provide a general framework to communicate the strategy. Findings...

Persistent link: https://www.econbiz.de/10014685471

Environmental and performance management forces

Länsiluoto, Aapo; Järvenpää, Marko - In: Qualitative Research in Accounting & Management 5 (2008) 3, pp. 184-206

Persistent link: https://www.econbiz.de/10014987879

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