The aim of this paper is to introduce the present state of sustainable development strategies of rehabilitation centers in Finland. Methodology: The triple bottom line approach to sustainability is used to understand the sustainability of Finnish rehabilitation centers. The data from the...

The traditional method of developing existing office buildings has been to make improvements through renovations and refurbishments. If the focus is merely on improving the office buildings through technological changes many cost-effective and important ways of adding value are overlooked. On...

In Finnish context the housing and related services are well established industries where both the tenants and the service providers are accustomed to certain ways of behaving and being part of the service processes. There are, however, weak signals suggesting that the housing related services...

In Finnish context some landlords in business-to-business context are seeking ways to widen their service offering to cover more aspects of the corporate real (CRE) function of their tenant. The window for offering such services is open, as at the same time tenants understand better the...

Work environments are complex and interrelated systems of people, processes and places, where there are no íone size fits allîù -solutions. In office context the workplace and facilities managers face this complexity when they try to optimize the environments to meet the needs of the...

Research on how the employees experience open plan offices is vast, but the results are mixed. Many studies find open plan offices to support communication, while others mainly recognise problems, such as noise and lack of concentration. Open plan offices have been studied among employees with...

Purpose – The purpose of this paper is to illustrate how balanced scorecard approach may be utilized in implementing organizational or facilities management strategies in workplace networks. The term workplace network refers to organizational actors involved in using and maintaining physical...

Purpose – The purpose of this paper is to study how contact centre employees rationalize the perceived problems of an open plan contact centre environment. Design/methodology/approach – The paper applies a framework of four different orientations towards the working environment: the object...