Klotz, Leidy; Horman, Michael; Bi, Henry H.; Bechtel, John - In: International Journal of Productivity and Performance … 57 (2008) 8, pp. 623-636
Purpose – Process mapping is used to articulate the activities and procedures of business entities in a graphical way as pictorial images readily convey considerable information. The objective of this research is to provide evidence and a methodology to assist organizations in evaluating the...