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Purpose – The purpose of this paper is to provide an interview with Monika Wencek. Design/methodology/approach – The paper presents an interview with Monika Wencek, Senior Customer Success Manager at Yammer, Findings – Wencek speaks of the value of Enterprise 2.0 technology for businesses,...
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, namely a strategy for innovation; awareness of the external environment and opportunities; and the capability to innovate …
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on the impact of customer satisfaction, system quality, and individual performance. The data collected from 297 customers … satisfaction on word-of-mouth behavior. In addition, individual performance and mobile banking system quality have been found to be … positive factors influencing customer satisfaction. The study also highlights the mediating role of customer satisfaction in …
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The notion of smart and sustainable cities offers an integrated and holistic approach to urbanism by aiming to achieve the long-term goals of urban sustainability and resilience. In essence, a smart and sustainable city is an urban locality that functions as a robust system of systems with...
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