more likely. Personality traits as a means to identify customers who are prone to forming relationships with their service …. There was little evidence to support the claim that certain consumer personality traits are more conducive to relationship …

general has shown a link between personality factors and job performance. This study aims to focus on examining the … relationship between personality factors and performance using service performance indicators and further, to study the role of … of extraversion/introversion, all of the personality dimensions of the five factor model: conscientiousness …

/methodology/approach – The authors examine the relative effects of dispositional variables (e.g. personality of service provider), as well as … scales. Findings – Results support the role of personality, job satisfaction and service climate on employees' COB, but do … not support interaction effects. Various personality traits have differing effects on different types of customer …

Purpose – The personality impressions evoked by service environments play a key role in attracting and retaining … environment's personality. Two studies establish holistic types of interiors based on design elements and factors with a sample of … professionals, and then link those types to generic impressions evoked with consumers. Findings – Store personality relates …

Purpose – This paper aims to examine the associations between individual factors (personality and demographic variables … revengers. Statistically significant differences were revealed across the personality, servicescape, and situation specific …, to date, no study has explored the associations between customer's motives to misbehave and personality, situation …

Purpose This paper aims to examine how other-regarding personality traits relate to reciprocity among frontline … employees (FLEs). Design/methodology/approach Other-regarding personality variables were used to model the propensity for …. Findings Other-regarding personality traits proved to be antecedents of reciprocity. Cynicism was particularly interesting in …

Purpose – The purpose of this paper is to examine the impact of trust, personality and risk taking on entrepreneurial … relation to trust, personality, risk taking and EIs.  …

determine the effects of personality traits on organizational cynicism in the education sector. Design/methodology/approach This … Istanbul, Turkey. With the e-mail survey method, the authors received 254 healthy survey forms from teachers. For personality … traits, the five-factor model of personality traits that was developed by McCrae and Costa (1987) was preferred and the …