The paper investigates the specific challenges created by new online services and delivery methods with regard to the protection of consumers interests. By means of a survey of a representative sample of online consumers in five EU countries, the authors found a high degree of interest in young...

This book explores the role of integrity in business and discusses why all leaders seek to have it. The author argues that it is less about ‘having’ integrity as an attribute, and more about practising it. The Practice of Integrity in Business examines how taking responsibility for ideas,...