Hassan, Adnan; Shariff Nabi Baksh, Mohd; Shaharoun, … - In: International Journal of Quality & Reliability Management 17 (2000) 8, pp. 858-875
The field of quality has undergone significant changes as reflected by changes in its definition, paradigms, approaches, techniques, and scope of application. This paper reviews emerging trends and issues focusing on quality engineering. Changes in customer expectation have driven the changes in...