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A health‐care model of emotion...
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1
Managing patient emotions as skilled work and being "one of us"
Kessler, Ian
;
Heron, Paul
;
Dopson, Sue
- In:
Work, employment & society : a journal of the British …
29
(
2015
)
5
,
pp. 775-791
Persistent link: https://www.econbiz.de/10011391781
Saved in:
2
Patients
relationship management : the role of patient knowledge
Barić, Filip
-
2020
Persistent link: https://www.econbiz.de/10012601686
Saved in:
3
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
4
Estimating the optimal size of secondary healthcare providers in Slovenia
Blatnik, Patricia
;
Bojnec, Štefan
- In:
International journal of sustainable economy
11
(
2019
)
1
,
pp. 81-97
Persistent link: https://www.econbiz.de/10011997661
Saved in:
5
Explaining informal payments in the Romanian public health care system
Drugă, Răzvan-Ionuț
- In:
CES working papers
14
(
2022
)
3
,
pp. 223-235
highest rate of use of these payments. With the support of parallel marketing research, carried out both among
patients
in …
Persistent link: https://www.econbiz.de/10013494218
Saved in:
6
Health workers' behavior, patient reporting and reputational concerns : lab-in-the-field experimental evidence from Kenya
Mbiti, Isaac M.
;
Serra, Danila
- In:
Experimental economics : a journal of the Economic …
25
(
2022
)
2
,
pp. 514-556
Persistent link: https://www.econbiz.de/10013184829
Saved in:
7
What
patients
do and their impact on implementation : an ethnographic study of participatory quality improvement projects in English acute hospitals
Boaz, Annette
;
Robert, Glenn
;
Locock, Louise
;
Sturmey, …
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 258-278
Persistent link: https://www.econbiz.de/10011580736
Saved in:
8
Informal payments by
patients
for health services : prevalence and determinants
Horodnic, Adrian V.
;
Williams, Colin C.
- In:
The service industries journal
38
(
2018
)
11/12
,
pp. 841-855
Persistent link: https://www.econbiz.de/10011884626
Saved in:
9
Using HCAHPS data to improve hospital care quality
Carter, John C.
;
Silverman, Fred N.
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 974-990
Persistent link: https://www.econbiz.de/10011616733
Saved in:
10
Patients
' experience sharing with online social media communities : a bottom-of-the-pyramid perspective
Akareem, Husain Salilul
;
Wiese, Melanie
;
Hammedi, Wafa
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 168-184
Persistent link: https://www.econbiz.de/10013407468
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