Purpose – To introduce the articles in this special issue, discussing emotion in the in health‐care organisations. Design/methodology/approach – Discusses such topics as what makes health care different, editorial perspectives, how health care has explored emotion so far, and the impact of...

Purpose – To describe the meaning of emotion. Design/methodology/approach – Describes how emotion has recently become a popular concept for discussion, but it is not often recognised that human beings are, in essence, meaning‐creating creatures and that emotion is one of the forms of...

Purpose – Workers in institutions that deal with loss and bereavement need to be aware of factors that can negatively influence their capability to work effectively. This paper aims to outline the risk factors and details some approaches to remedying the situation. Design/methodology/approach...

Purpose – This paper aims to evaluate the literature on emotional labour in the health‐care sector and the benefits and costs of such performance for both the carer and the patient. The aim is to develop a new health care model of emotional labour that has implications for health‐care...