constructive and concrete. The Matrix of Contradictions was used within the Hill Model, and through it, the authors have been able … to rework the innovative problems, suggested by the QFD analysis, in terms of technical contradictions. At the end of the …

identified. These contradictions pertained to (a) emerging intercultural communication, (b) assigned collaborative activities …, and (c) the use of the Second Life Viewer as a communication tool. The study demonstrated that contradictions can be …

contradictions between elements of the activity systems that are created or amplified by the new IS. The authors find that some … contradictions are latent and become salient when introducing a new IS, while other contradictions are (unintentionally) newly … created. Also, the study shows that contradictions are more complex than hitherto assumed and often concern more than two …