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Service quality and human resource management

Redman, Tom; Mathews, Brian P. - In: Personnel Review 27 (1998) 1, pp. 57-77

Service organisations are striving to increase the quality of the services they offer. They are also using a wide variety of people management techniques. These two activities can sometimes come into conflict. This article examines a variety of management practices, particularly from human...

Persistent link: https://www.econbiz.de/10014974494

Reaping the fruits of research on microorganisms: Prospects and challenges for R&D and industry in Sri Lanka

Fernando, Ruwan - 2022

When the Intellectual Property Bill designed to secure compliance with the Agreement on Trade Related Aspects of Intellectual Property Rights ("TRIPS Agreement") was challenged in the Supreme Court of Sri Lanka, the Court determined that the patenting of naturally occurring microorganisms by...

Persistent link: https://www.econbiz.de/10014278157

Reaping the fruits of research on microorganisms : prospects and challenges for R&D and industry in Sri Lanka

Fernando, Ruwan - 2022

Persistent link: https://www.econbiz.de/10013279283

The project of intellectual capital disclosure: researching the research

Abeysekera, Indra - In: Journal of Intellectual Capital 7 (2006) 1, pp. 61-77

Purpose – The purpose of this paper is to examine a number of key issues relating to intellectual capital disclosure by … examining the definitions of intellectual capital and intellectual capital disclosure (ICD) currently in use. Methodological … future work on IC disclosure Originality/value – This paper critically examines issues related to improving the credibility …

Persistent link: https://www.econbiz.de/10014875399

Do external quality certifications improve firms' conduct? : international evidence from manufacturing and service industries

Goel, Rajeev K.; Nelson, Michael A. - In: The quarterly review of economics and finance : journal … 76 (2020), pp. 97-104

Persistent link: https://www.econbiz.de/10012417218

Innovation and productivity in services and manufacturing firms : the case of Peru

Tello, Mario D. - In: CEPAL review (2017) 121, pp. 69-85

Persistent link: https://www.econbiz.de/10011999195

Location decisions of inward FDI in sub-national regions of a host country : service versus manufacturing industries

Lee, In Hyeock; Hong, Eunsuk; Makino, Shige - In: Asia Pacific journal of management : APJM ; a … 33 (2016) 2, pp. 343-370

Persistent link: https://www.econbiz.de/10011583803

Market size, sunk costs of entry, and transport costs : an empirical evaluation of the impact of demand-side factors versus supply-side factors on manufacturing productivity

Jones, Patricia; Lartey, Emmanuel; Mengistae, Taye; … - 2019

This paper uses plant-level, panel data from the Ethiopian manufacturing census to estimate the effects of demand-side and supply-side factors on industrywide aggregate productivity. The paper focuses on the effects of three factors: (1) local market size, (2) the value of transportation costs...

Persistent link: https://www.econbiz.de/10012051859

The Richmond Fed Manufacturing and Service Sector Surveys: A User's Guide

Price, David A.; Watson, Aileen - In: Richmond Fed Economic Brief (2014) Mar, pp. 1-5

The Richmond Fed conducts monthly surveys of business conditions in the manufacturing and service sectors of the Fifth Federal Reserve District. This article provides background information on these surveys and on other manufacturing and service sector surveys.The Richmond Fed conducts monthly...

Persistent link: https://www.econbiz.de/10010942121

China and India: two paths to economic power

Cox, W. Michael; Alm, Richard - In: Economic Letter 3 (2008)

The two Asian giants have achieved rapid and sustained growth -- China by focusing on goods, India by tilting toward services.

Persistent link: https://www.econbiz.de/10009274474