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An overview of tourism and hospitality scales : discussion and recommendations

Koc, Erdogan; Yazici Ayyildiz, Ahu - In: Journal of Hospitality and Tourism Insights 5 (2021) 5, pp. 927-949

Purpose: Scales play an important role in researching and understanding a field. This study aims to explore scales developed in hospitality and tourism to identify the trends and the gaps in the scale development studies with a view to make scale development recommendations for future studies....

Persistent link: https://www.econbiz.de/10012640547

An analysis of snow options for ski resort establishment

Beyazıt, Mehmet Fuat; Koc, Erdogan - In: Tourism management : research, policies, practice 31 (2010) 5, pp. 676-683

Persistent link: https://www.econbiz.de/10003978713

An exploratory analysis of the influence of human resource management activities and organizational climate on job satisfaction in Turkish banks

Kaya, Nihat; Koc, Erdogan; Topcu, Demet - In: The international journal of human resource management 21 (2010) 10/12, pp. 2031-2051

Persistent link: https://www.econbiz.de/10008736244

Psychoneurobiochemistry of tourism marketing

Koc, Erdogan; Boz, Hakan - In: Tourism management : research, policies, practice 44 (2014), pp. 140-148

Persistent link: https://www.econbiz.de/10010384230

Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome

Boz, Hakan; Koc, Erdogan - In: Total quality management & business excellence 32 (2021) 11, pp. 1201-1214

Persistent link: https://www.econbiz.de/10012607237

Development of hospitality and tourism employees' emotional intelligence through developing their emotion recognition abilities

Koc, Erdogan; Boz, Hakan - In: Journal of hospitality marketing & management 29 (2020) 2, pp. 121-138

Persistent link: https://www.econbiz.de/10012256122

The influence of colour of lighting on customers' waiting time perceptions

Bilgili, Bilsen; Ozkul, Emrah; Koc, Erdogan - In: Total quality management & business excellence 31 (2020) 10, pp. 1098-1111

Persistent link: https://www.econbiz.de/10012256693

The influence of customer participation on service failure perceptions

Koc, Erdogan; Ulukoy, Metin; Kilic, Recep; Yumusak, Sedat; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 390-404

Persistent link: https://www.econbiz.de/10011723681

Employee attractiveness and customers' service failure perceptions

Villi, Bilge; Koc, Erdogan - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 41-60

Persistent link: https://www.econbiz.de/10011848320

Triangulation in tourism research : a bibliometric study of top three tourism journals

Koc, Erdogan; Boz, Hakan - In: Tourism management perspectives : TMP 12 (2014), pp. 9-14

Persistent link: https://www.econbiz.de/10010440245