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Personalisation - privacy paradox : the effects of personalisation and privacy assurance on customer responses to travel Web sites

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Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty

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Toward understanding consumer processing of negative online word-of-mouth communication : the roles of opinion consensus and organizational response strategies

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Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service

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Towards Understanding Consumer Processing of Negative Word-of-Mouth Communication: The Roles of Opinion Agreement and Organizational Response

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Towards Understanding Consumer Processing of Negative Word-of-Mouth Communication: The Roles of Opinion Agreement and Organizational ResponseChung Hun Lee School of Hospitality Management The Pennsylvania State UniversityandDavid Cranage School of Hospitality Management The Pennsylvania State...

Persistent link: https://www.econbiz.de/10009467989

Customer Uncertainty Dimensions and Online Information Search in the Context of Hotel Booking Channel

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Persistent link: https://www.econbiz.de/10008421086

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Persistent link: https://www.econbiz.de/10009880463

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