Purpose – The purpose of this paper is to examine the effects of collaboration mode (face‐to‐face versus non‐collocated using collaborative technology) on team‐based problem solving behaviors associated with team learning, team reflexivity (i.e. reflectiveness) and team mental model...

Looks at new communications technologies, such as videoconferencing systems, which have enabled the creation of “virtual organizations” and “virtual teams”. Investigates the hypotheses that both “social presence” and “media richness” associated with a communication medium used to...