The article explores the use of a communication forum intervention in the Pharmacy Division of a large health maintenance organisation. An initial discussion of communication forum interventions as a sub‐set of parallel learning structure interventions is followed by a descriptive case study....

The essence of new product development is the creation, utilization and exploitation of new knowledge. Business sustainability is embedded in the firm’s ability to manage its new product development (NPD) processes. This paper explores the complex relationship between organizational context,...

Triggering, developing and maintaining creativity in teams is critical to the economic performance of the firm. This article presents an exploratory action research effort in a health care organization that focused on interaction patterns amongst team members, creativity and performance. The...

New technologies are having a widespread impact on new product development (NPD) projects. In the telecommunication industry, companies are forced to integrate 'old' and 'new' ways of working with the utilization of unknown technologies. There is an emerging need to develop sustainable work...

The firm’s structural inertia seems to be a crucial roadblock in continuous improvement efforts. The management paradigm shift required in the transition towards a continuous improvement culture is from individual‐based learning to system‐based learning. Explores the role of an...

This article explores the use of organizational learning mechanisms to create actionable knowledge in a pharmaceutical company. An action research based approach was used to explore the nature and issues associated with fostering the dynamic learning capability within the firm. The results...