Smart work has been credited with providing flexible supply capabilities to meet customer demands in service businesses operations. Effective operations of smart work need huge investment of technologies implementations. The authors use Delphi techniques and survey method to identify...

We are amidst a period of radical change in Management Consulting worldwide. The latter half of the twentieth century has seen major extensions to the range of services promoted under the umbrella of Management Consulting. The traditional Management Consulting Firms, such as McKinsey & Co., tend...

This research specifies how to build and validate a Knowledge Management measurement scale. The process is based on Churchill (1979) and Devellis (1991) methodologies. The empirical study carried out in 222 Spanish firms from the Biotechnology and Telecommunications industries. As a result we...

Confidence in the future of an enterprise success is only possible by balancing the resources and the expectations. The increase in knowledge-based resources request new assessment models. This study aims to demonstrate the divergence in value of the knowledge resources for different role...

Purpose – This study seeks to explore the interrelationships between knowledge management and ISO 9001:2000, and details knowledge management and ISO 9001:2000 practices for organizations, according to the prevailing ISO 9001:2000 guidelines and processes. Design/methodology/approach – This...

Purpose – In the last decade there have been dramatic impacts on, and changes within, the field of purchasing/supply management. Given supply management's new strategic role, this research seeks to examine the key skills and knowledge necessary for firms to improve in order to maximize the...

Este trabajo especifica como construir y validar una escala de medida para la Gestión del Conocimiento (GC). El proceso seguido en la elaboración de las escalas se basa en la metodología propuesta por Churchill (1979) y Devellis (1991), complementado con la técnica Delphi y los modelos de...