Lee, One-Ki Daniel; Lee, Seoyoun; Suh, Woojong; Chang, … - In: Industrial Management & Data Systems 122 (2021) 1, pp. 292-321
Purpose: Social networking services (SNSs) have become deeply ingrained into our daily life. However, it has often been reported that users experience negative feelings regarding SNS usage. This phenomenon presents challenges for SNS providers in retaining or increasing their customer base....